If you are currently running Windows XP we recommend checking to ensure you have the latest security update.
If you are one of a small percentage of McAfee’s consumer customers who has an inoperable or severely impaired PC as a result of the faulty file released earlier this week, we want to sincerely apologize for the inconvenience. Our immediate priority is to get you back up and running.
Here are the steps you can take.
Step 1 – Locate a local toll free support number for your country. A qualified technician is standing by to diagnose your computer’s current status and determine the fastest way to get you up and running again.
Step 2 – If the technician can’t get your system up and running over the phone, we’ll get you the software to get your system up and running again. We can get you the software in one of two methods. You can either download the software fix from a working PC, or we will express deliver a CD to you.
For impacted home or home office customers who have incurred costs to repair PCs as a result of the security update issue, McAfee will reimburse reasonable expenses, such as a visit to a local tech support specialist. Details of this program, including steps to submit a reimbursement request, will be posted on the McAfee Web site within a few days, so please check back. Additionally, because we value our loyal customers, home or home office users whose PCs were rendered inoperable or severely impaired as a result of the security update will receive a free two-year extension of their current McAfee subscription product at no charge. This extension will appear in the “My Account” section of the McAfee Web site within the next 30 days.
We’re committed to getting this issue resolved for all our customers worldwide as quickly as possible.