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TMNET service interupption

22 December 2008 1,533 supporters No Comment

Dear Valued Customers,

Telekom Malaysia Berhad (TM) wishes to announce that there is a disruption of its Internet services due to circuits fault on Southeast Asia – Middle East – Western Europe 4 (SMW4) submarine cable network between Palermo (Southern Italy) and Alexandria (Northern Egypt) linking Malaysia to Europe. Due to this, customers using Internet services may now experience slow browsing while accessing websites hosted in Europe.

In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to Europe may also experience some service degradation.

To alleviate the problem, some of the links have been rerouted to alternate routes to ease the congestion.

Restoration works on the affected cables are already in progress. However, in the restoration process, traffic to Northern America may experience minor degradation while traffic to other countries is not affected. TM expects the complete recovery of its services by December 31, 2008. TM will make further announcements on the progress of the restoration works.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.

Customers can call TM at 100 and select “Internet Services” or e-mail us at [email protected] for any Internet related problems.

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