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[6 Nov 2010 | 2 Comments | 4,577 supporters]
The Advantages and Disadvantages of Help Desk Outsourcing

Help desk outsourcing for customer service or technical support is an option for many businesses, including internet businesses,
which have a limited staff or wish to provide service and support twenty-four hours a day.
Small businesses or home-based businesses that have a limited number of employees or no employees at all have special challenges when it comes to meeting their customers’ needs and expectations.
The complications are compounded when the nature of the business is one in which customers expect immediate service and sometimes even twenty-four hour service including weekends and holidays.
A small …